Troubleshooting Lighting

Always unplug the luminaire/spotlight when you initiate troubleshooting. 

The luminaire/spotlight does not light up

  • Does the luminaire/spotlight have any physical damage on the cord or product?
  • Is the luminaire/spotlight installed and connected in accordance with the installation instructions?
  • Control that the luminaire/spotlight is plugged in.
  • Control that the luminaire/spotlight is on the correct phase L1 L2 L3.
  • Test whether the luminaire/spotlight works in a different socket/block/lighting track.
  • Control that there is power on the quick connection system/lighting track.
  • Are the fuses/residual current circuit breaker on?

Do you have a quick connection system or light control installed?

  • Control that the correct phase is selected on the cabling/quick connection system, check the couplings.
  • Control that the plug is inserted correctly into the coupler blocks.
  • If you have power for all luminaires, but nothing is lit, check with the building caretaker if there is any light control installed.
  • Always check before luminaire installation, that the luminaires are intended for the installed lighting control system.

Fuse or residual current circuit breaker triggers when the lights are on?

  • Check the number of luminaires per fuse, see product sheet for maximum number.
  • If the residual current circuit breaker triggers, there may be a grounding failure or short circuit in any luminaire.